VFT-MFB is seeking to employ a dynamic and committed Tanzanian young men & women who have passion for people’s economic development to fill in the vacant positions detailed here below;

Work Reference No. 002/22

Position: Customer Service Officer

Reporting to: Business Centre Manager (BCM)


  • Provides support to Business Centre Manager in day to day activities related to data entry/ in VFT MFB system
  • Provide satisfactory customer serv ice to VFT internal and external customers

Main tasks

  • Attends customer inquiries
  • Promotes/markets Savings
  • Directs customers to respective officer or right channel
  • Monitors/attends customers’ ATM       usage
  • Register and solve customers’ compliances
  •   Pass right information to customers
  • Issues marketing tools such as fliers to customers
  • Ensure accurate data entry
  • Acknowledges bank correspondence
  • Sends disbursement sheet to Central Processing Center,
  • Post and receive the Business Centre Parcels
  • Does photo copy and printings,
  • Keeps the Business Center stationeries
  • Keeps under safe custody all clients loan collaterals, files, documents and other valuable items
  • Opens savings accounts
  • Petty cash reimbursement disbursement as per policy Effect cash and cheque payment s as per authorized, approved or request voucher
  • Ensure payment of services delivery agents, partners e g. bills, contractors, labour wages if any
  • Purchases of office items e g water, sugar, utensils e t c

Education & Experience:

  • Degree Holder in Accounting,
  • Must have a clear understanding of data entry and technology
  • Very good knowledge and comfort dealing with financial information
  • Very good analytical &. reporting skills
  • Proficient in Microsoft office application
  • Be a good leader
  • Very good communication and marketing skills (both written and verbal)

General attributes:

  • Able to develop strong VFT relationships and Clients Builds strong teams work
  • Able to manage the multiple relationships of Staff and
  • Central Processing Centre

About our working environment & remuneration

VisionFund Tanzania Microfinance Bank has a calm and harmonious working environment where staffs are highly valued. Good work is recognized and rewarded accordingly and there is an opportunity to grow professionally and spiritually.

Mode of Application:

Interested and suitably qualified individuals should; Forward their application letter, attaching certified copies of their academic and professional certificates; detailed CV’s with three referees to [email protected].


Physically send their applications through the postal address below:

  • VisionFund Tanzania Microfinance Bank Limited,
  • AICC Building, Serengeti Wing, 5th Floor
  • P.O. Box 1546,
  • Arusha, TANZANIA

All applications should be addressed to;

  • The Chief Executive Officer,
  • VisionFund Tanzania Microfinance Bank Limited
  • P.O. Box 1546,
  • Arusha, TANZANIA

The position should be the subject of the email application.

The deadline for the application is on 17th January, 2022. N.B. Only short-listed candidates will be contacted.


VisionFund Tanzania Microfinance Bank would like to inform the general public that it has not
engaged any consultant/agent to conduct recruitment on its behalf.