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Housekeeping Manager at Park Hyatt Zanzibar

Come and join us in our journey as we care for people so they can be their best! We believe that being your best is about being your true self – engaged, fulfilled and ready to take on the world.Sitting majestically on the beachfront in the heart of Stone Town, a designated UNESCO heritage site, Park Hyatt Zanzibar is the quintessential destination from which to experience the idyllic East African island of Zanzibar and embrace the rich culture, heritage, and historical significance of the hotel’s location.

The Housekeeping Manager responsibilities:

  • Supports and manages the Operations departments while working closely with department managers and directors and other hotel divisions
  • Supervise, Empower, Lead, Coach and Motivate the Operations teams including hourly colleagues, and supervisors, towards achieving exceptional guest service results and complete colleague engagement
  • Ability to assist the hotel in reaching service scores on our guest surveys
  • Ensure thorough communication and understanding with guests and other departments by reviewing hotel events and activities
  • Support Operations leaders in proactively reviewing staffing and equipment needs
  • Responsible for maintaining a high energy, positive, professional appearance
  • Facilitates an environment establishing highest standards of quality service and ensures implementation through effective hiring, training development, promotion and continuous reinforcement
  • Administrative tasks may include the facilitation of payroll, reports, forecasts, point of sale procedures, inventory and budget
  • Performing daily walk-throughs in Operations departments to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
  • The Housekeeping Manager is an integral part of the hotel’s overall Operations teams. Experience in this dynamic role will guide you to the next step in your career path

Qualifications

  • Full Time Management Position that requires full flexibility, including the ability to work weekends, evenings, and holidays and a varied schedule
  • A true desire to understand and anticipate the needs of others in a fast paced environment
  • Refined verbal and written communication skills
  • Must be proficient in general computer knowledge
  • Candidates should be extremely creative, innovative, detail oriented and organized
  • Strong hotel operations experience and at least two years in a Housekeeping management or leadership type role
  • Previous experience in Hotel Operations preferred
  • Must possess the following strengths: high energy, positive attitude, entrepreneurial spirit, motivational leader, effective communicator, strong developer and trainer and effective in providing exceptional customer service

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