2nd Level Operations
Posted date: Jun 7, 2021
Location: Dar es Salaam, 02, TZ
As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you’re welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team.
Are you in?
Our Exciting Opportunity!
We are now looking for a Second Level Operations Specialist that will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. Your work will in part from our customer legacy!
You will help with Assurance support activities
- Incident management
- Problem management
- System administration and Billing operations
To be successful in the role you must have
- Bachelor level, in engineering (IT, Telecom)
- 3-5 years’ experience of deploy system test and lead testing team.
- Experience in handling hardware case for different OEM
- Good skills in Linux server administration
- Good analytical skills in adhoc troubleshooting.
- Hands on experience in support queries towards 3rd Level customer support
You should also have:
- Experience in multi vendor environment.
- Knowledge of Managed Service telecom operations practice
- Knowledge – sharing and collaboration skills
- English skills
- Delivering results & meeting customer expectations
- Analyzing and Creating & innovating
- Working with people
- Applying expertise & technology
What´s in it for you?
Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.
What happens once you apply?
To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process
Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.
Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.
Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.
Primary country and city: Tanzania, United Republic of (TZ) || || Dar es Salaam || [[mfield2]]
Req ID: 544458