The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries and 28 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.
Requisition ID: req18909
Job Title: Senior Human Centered Design Manager
Employment Category: Regular
Employment Type: Full-Time
Open to Expatriates: No
Location: Kasulu, Tanzania
PlayMatters (2020-2025) is an education initiative funded through a $100 million grant from the LEGO Foundation. The program reimagines childhood for 800,000+ refugee and host-community children across Ethiopia, Tanzania, and Uganda – children whose education and social development has been affected by displacement and trauma.
Building on children’s amazing resilience and a growing evidence base supporting Learning through Play methodologies, PlayMatters cultivates holistic learning for children ages 3-12+. PlayMatters is led by the International Rescue Committee and includes Plan International, War Child Holland, Innovations for Poverty Action, the Behavioral Insights Team in partnership with the LEGO Foundation.
The IRC is seeking a Senior Human Centered Design Manager to join our content and piloting teams in Tanzania. The Senior Human Centered Design Manager will use completed qualitative research on the context to understand opportunities and barriers for play-based learning; in addition to collaboratively working with education experts to design and test intervention prototypes in refugee and host populations in Tanzania.
The Senior Human Centered Design Manager will work with PlayMatters content teams to interpret results from early intervention testing, behavioral research, and other formative research to collaboratively identify solutions to integrate play-based learning into schools, which our content teams can lead in integrating into intervention drafts.
For interventions that may need to be tested for contextualization, the Senior Human Centered Design Manager will work with our teams to lead the testing process, including developing testing plans (testing workplan, learning questions, interview guides, etc.) and, collaboratively with our piloting teams, testing content with users.
Content will be designed to support behavioral change for educators, caregivers, and community members to embed learning through play into the lives of children aged 3-12+ in the spaces in which they live and learn.
The Senior Human Centered Design Manager will be an integral part of our team and will work collaboratively with PlayMatters content development teams.
- Product Design: Human Centered Designer will help adapt content with the team. The Human Centered Designer will work with content development teams to test/contextualize the community draft interventions (as needed) and identify areas for refinement in draft interventions, based on test results from small-scale piloting, prototyping, and contextual testing. This can include digital/analog user flows, mockups, service design storyboards, informational design for implementors, short videos or audio, and other assets necessary for each program.
- Workshop facilitation and design: The designer will work closely with the PlayMatters content development and content testing teams to co-lead co-design workshops with key stakeholders (remote and/or in person). They will synthesize insights from interviews and design workshops with the team to identify actions for the next iteration of content.
- Prototype Creation and Testing: The designer is responsible for connecting the dots between user research, evidence, and expert direction from the team, to generate testable prototypes. Examples of prototypes include low-fidelity printouts/illustrations, clickable mockups, sample messages, high fidelity mock-ups of service experience, user journeys, and illustrations to test for understanding. Prototype testing: The designer will work with the team to test prototypes with key stakeholders (remote and/or in person where possible).
- Graphic Design: The Human Centered Designer will adapt, design, and contextualize content with the prototyping team to create final assets that ensure uptake and understanding. This includes creating graphics, illustrations, printed and digital materials, as necessary for each program.
- Final Documentation: The Human Centered Designer will be responsible for designing assets (visuals, relevant materials) to input into the final guide and implementation deck for the two programs that explains how to use the final assets to roll out the program.
- Piloting: The designer will co-create instruction guides and testing plans for using and implementing final assets. They will work with the monitoring and evaluation team to draft interview questions to be answered during the piloting phase. They will work with the team to co-manage the testing process and adapt the final assets and guides after the pilots based on feedback from the research conducted by the M&E/project team.
– Product design experience of 2-3 years
-Qualitative research/human-centered design research skills of 3-5 years
– Graphic design experience
– Portfolio demonstrating graphic design, design research, and product design projects.
– Preferred experience creating educational content, educational services, or educational programs.
– Preferred experience working with pre-literate adults, young children, refugee populations, and vulnerable populations.
Demonstrated Skills and Competencies:
- Design research/qualitative research
- Graphic design
Preferred skills and competencies:
- Video editing
- Audio editing
- Whatsapp/digital skills
- Swahili and local language skills relevant to the refugee context in Tanzania is a major plus.
- English (fluent)
- Bachelor’s degree in Psychology, Education, Anthropology, Sociology, Cultural Anthropology, or related degree desirable (Masters preferred).
- Ability to synthesize the learnings from previous testing to identify concrete intervention elements needed.
- Strong collaboration skills.
- Ability to work collaboratively with content teams to refine and build out the following interventions based on the testing results that have already been obtained.
- Ability to lead and project manage teams to test content to ensure content is relevant for all users in all PlayMatters contexts.
- Work with the PlayMatters graphic designer and content teams to ensure content is designed so that it is responsive to user needs.
- Experience leading design research and prototyping with end users.
- Experience creating user experiences and interactions and user flows.
- Able to create client-ready visual design from scratch.
- Can create client-ready visual design within an existing system or brand, can extend pre-existing visual system and produce print-ready work.
- Can make effective choices of user experience elements, such as buttons, layouts, visual styling, and wayfinding for both in-space or digital experiences.
- Exceptional visual design skills to showcase ideas and concepts to non-designers.
- Excellent verbal, written and visual communication skills as well as, an overall ability to be clear and concise in all communications.
- Strong organizational and time-management skills; proven ability to prioritize and deliver on time.
- Strong problem-solving skills.
- Ability to work both independently and in a dynamic, cross-functional global team structure.
- Proficiency in Adobe Suite especially adobe illustrator, indesign, photoshop and premiere.
- Proficiency using prototyping tools like figma, proto.io, marvel and other digital prototyping applications.
- Mix of remote and in person work. Applicants must have a home or alternate workspace they can effectively complete their work from during regularly scheduled work hours.
The IRC and IRC workers must adhere to the values and principles outlined in IRC Way – Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.